Shipping policy

SHIPPING POLICY

ICE Home Arcade Games are shipped standard via LTL Residential Truck Freight on a pallet. Boxes are typically removed from pallet on delivery truck and can be individually hand-carried into your home or business. The freight company will call to set-up a convenient delivery window and we recommend 2 people on hand to carry the boxes. With standard delivery, the driver is not responsible for removing the boxes from the truck, moving the boxes to your house, or setting up the game. Liftgate service or "premium" delivery is typically not needed for these size boxes, but for an additional $275 fee the driver will bring to your garage or first dry area. Premium delivery does NOT include carrying into your house, through your house, opening boxes or setting up the game. Certain conditions prevent a driver from performing standard or premium delivery, including, but not limited to, long driveways or gravel driveways, low-hanging trees on your street, dead end streets, streets with weight limits.

Games can also be picked-up M-F at the factory in Clarence, NY (near Buffalo). Local 8.75% Sales Tax is applied to any games picked-up at ICE unless you are a re-seller with a tax ID #. Free Shipping in USA and Canada does NOT cover Alaska, Hawaii and certain rural or island zip codes that have added freight fees. Those locations will be re-quoted and if added fees apply, you will be notified prior to your order being shipped.